A Registered Pharmacy Technician (RPhT) may accept prescriptions over the phone under what condition?

• A. Yes, but only if within their scope of practice
• B. Yes, but only with direct pharmacist supervision on every call
• C. No
• D. Only for non-controlled substances

Answer: (A)

The key idea is scope of practice: a pharmacy technician may take prescription information by phone only if the task falls within the defined duties they’re allowed to perform. When a call fits those boundaries, an RPhT can handle the phone interaction as part of the dispensing process, collecting the necessary details and relaying them for final verification. The pharmacist retains responsibility for accuracy, safety, and any clinical decisions, so they review and confirm the prescription and the plan. Tasks outside the technician’s scope—such as initiating new therapy, changing dosages, or handling certain controlled substances—would not be appropriate for phone intake by a technician. So the condition is simply that the action is within the scope of practice.